Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how and when Pink Aubergine Branded Bakes delivers products, what you can expect from our courier services, and your responsibilities as a customer.

By placing an order with us, you agree to the terms set out below.

Delivery Areas

We offer delivery throughout the UK, including Northern Ireland and the Channel Islands, using reputable courier services.

Some remote or offshore locations may be subject to additional charges or service restrictions. If you are unsure whether delivery is available to your location, please contact us before placing an order.

Dispatch Days

  • Orders are dispatched Tuesday to Friday (please contact us for Monday dispatches)

  • Deliveries take place Tuesday to Saturday

  • We do not dispatch on Sundays, Bank Holidays or occasional other dates (we will advise if your requested date is affected)

Delivery Dates & Timeframes

All delivery dates and timeframes are estimates and are not guaranteed.

Couriers operate within delivery windows rather than exact times. If your order is time-critical, we strongly recommend scheduling delivery for the day before your event wherever possible.

If you request delivery on the day of your event, this is done entirely at your own risk, and refunds will not be available for late delivery.

Once your order has been handed to the courier, responsibility for delivery timings lies with the courier.

Courier Delays

While delays are rare, they can occur due to circumstances outside our control, including but not limited to:

  • Severe or adverse weather

  • Traffic congestion, accidents or road closures

  • Courier network disruption

  • Local or national events

Pink Aubergine Branded Bakes cannot be held liable for delays caused by such circumstances.

Delivery Address Information

You are responsible for providing accurate and complete delivery information, including:

  • Full address

  • Postcode

  • Recipient name

  • Contact telephone number

If incorrect or incomplete information results in a failed delivery, we cannot arrange free re-delivery and no refund will be available.

Access to Delivery Address

Please ensure that someone is available to receive the delivery during standard courier hours:

  • Monday–Friday: approximately 8am–6pm

  • Saturday: approximately 8am–12pm

If the courier is unable to deliver because premises are closed, inaccessible, or no one is available, we cannot guarantee re-delivery within your chosen timeframe. Additional charges may apply.

Couriers deliver only to the first access point at the address and are not responsible for taking items to specific rooms, departments or individuals.

Couriers do not call ahead prior to delivery, you will however receive tracking details.

Business Addresses, Venues & Large Sites

If your order is being delivered to:

  • Offices

  • Hospitals

  • Schools

  • Shopping centres

  • Exhibition or conference venues

  • Hotels or large complexes

It is your responsibility to check any special delivery instructions with the venue and provide these details to us at checkout or when ordering.

For exhibitions or events, please include:

  • Event name

  • Venue

  • Hall number

  • Stand number (if applicable)

Failure to provide correct information may result in failed delivery.

Failed Deliveries

If a delivery is unsuccessful and returned to us by the courier, any return or re-delivery charges must be paid by the customer.

Perishable items may not be suitable for re-delivery.

Damaged or Missing Items

All orders are carefully packaged to minimise risk of damage.

If your order arrives damaged or with missing items:

  • Notify us within 24 hours of delivery

  • Provide clear photographs of:

    • The damaged item(s)

    • Outer packaging

    • Internal packaging

Evidence must be provided within 48 hours of delivery.

Where appropriate, we will investigate and consider replacement, refund or partial refund at our discretion.

Lost Parcels

If an item is believed to be lost in transit, you must notify us within 48 hours of the expected delivery date.

Compensation may be available up to the value of the product, subject to confirmation from the courier that the parcel is lost.

Risk Transfer

Responsibility for your order transfers to you once the parcel has been handed to the courier.

We do not accept liability for courier delays, missed deliveries or access issues.

Contact Us

If you have any questions about delivery or require help please contact us before placing an order.